Customer Care Executive

Designation - Customer Care Executive
Location - Ahmedabad
Qualification - Any Graduate
Experience - 0 - 2 years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The Customer Care Executive is responsible for contact management to strengthen the

customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves

collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Should be able to set the targets for the renewals based on the monthly portfolio

● To support the branches for retention, and renewals & increase the branch revenue via

price increase & up-selling

● Compliant Management- To identify & resolve the customers' complaints within the specific

timelines

● Alert Account Management- To identify the alert customer & bring the possibility of the

revival of the accounts

● To provide recommendations & suggestions to the branch for improvement

● Conduct regular reviews & terminate the non-revival accounts

● Should be able to analyse data and over the challenging areas to improve

month-on-month performance.

● Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

● Managing Residential & Commercial Renewals

● Deliver budgeted profit through Price Increase

● Lead Generation and self conversion

● Customer Retention

Interested candidates can email at - alfeeya.siddiqui@rentokil-pci.com
Contact - 9322881417