Mumbai, India

BAU Manager

Unison Group · Mumbai · India

Posted: 6/5/2026 · Last checked: 12/10/2026

Job description

Quoted in full from Unison Group's job posting. Gavroche does not edit it.

Operational Excellence: Lead daily "Run" operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau).
Stakeholder Liaison: Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
Strategic Communication: Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.
JIRA & Data Insights: Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.
Service Design (ITIL): Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.

312 openings over 12 weeks, by the week they were published.

59 open, including roles outside India.