Technical Application Support Specialist

We are looking for a dedicated Technical Support Specialist to provide technical assistance and troubleshooting for Trading OMS/PMS systems. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering top-notch support to clients within the financial industry.

• Serve as the primary point of contact for internal users facing technical issues with Trading OMS/PMS systems
• Provide timely and effective resolution to technical support tickets.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document procedures, troubleshooting steps, and resolutions for future reference.
• Conduct training sessions for clients on system functionalities and best practices.
• Proactively identify areas for improvement in system performance and user experience.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in technical support roles, preferably within the financial industry or hedge funds.
• Strong knowledge of financial systems, including trading platforms, risk management tools, and data analysis software.
• Familiarity with databases, SQL queries, Coding capabilities and network troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional interpersonal skills and the ability to communicate technical concepts to non-technical users.

• Experience with ticketing systems and remote support tools.
• Certifications in relevant technologies
• Knowledge of cybersecurity practices and regulatory requirements in the financial sector.
• Proficiency in scripting languages or automation tools.

• Annual paid leave
• Medical group insurance
• In-built Gym facility