Operations Assistant

Operations Assistant - Gateshead, Newcastle
Full time: Monday–Thursday, 7:00am–5:00pm; Friday, 7:00am–4:30pm - 45 hours p/w
Salary: £31,000 p/a

We’re TIP Group – a proud Great Place to Work® – and we’re looking for a skilled and motivated Operations Assistant to join our team.

If you’re passionate about delivering excellent service, enjoy a fast-paced, hands-on environment, and like being part of a team that keeps things moving, keep reading — this could be your best career move yet.

What You’ll Be Doing

✔️ Organising customers’ sourcing requirements from request through to on-hire and off-hire, managing servicing, documentation, and compliance

✔️ Checking HGV trailers in and out of the site using a tablet, making sure all information is recorded accurately
✔️ Carrying out regular yard checks, ensuring trailer locations and availability are correctly reflected on our systems
✔️ Working closely with a supportive, hands-on team that values your input
✔️ Liaising with customers, vendors, and branches to arrange servicing, MOT bookings, and repairs, raising work and purchase orders, validating service sheets, and ensuring accurate system updates

What You’ll Bring

✔️ Good customer care and communication skills with a professional telephone manner
✔️ A proactive mindset and a sense of ownership in your work
✔️ A good sense of humour – we work hard, but we like a laugh too

Why TIP?

Because culture isn’t a poster on the wall and it’s something you should feel every day. We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work® – we prove it. It’s how we roll.

Benefits Include:

✅ £1,000 employee referral bonus

✅ Private Healthcare for You & Your Loved Ones

✅ Annual contribution towards your well-being

✅ Pension Scheme with Aviva

✅ Income Protection available in case of long-term sickness or disability

✅ Life Assurance (up to 3x annual base salary)

✅ Ability to buy up to 4 additional days for more holidays!

✅ Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)

👉 See why people love working at TIP and explore our benefits — learn more here!

We’ve Successfully Hired from These Backgrounds:

Logistics Planners, Hire Desk Controllers, Fleet Administrators, Transport Coordinators, Service Advisors, Rental Desk Agents, Workshop Administrators, and Customer Support Specialists.