Business Relationship Manager

Pride Veterinary Referrals are welcoming applications for a Business Relationship Manager to join their team

Pride Veterinary Referrals serves as the small animal referral hospital for the Scarsdale Veterinary Group, a multi-species practice with over 300 employees across 9 sites in the Midlands.

As a Business Relationship Manager you will be working closely with the Referrals leadership team to analyse client and referring vet feedback and using this to identify and implement service improvements with the support of the leadership team.

You will be working with the clinical teams to improve communications with clients and referring vets, carrying out client complaint investigations whilst liaising with management to achieve a satisfactory resolution.

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

How You’ll Make a Difference

You’ll act as an ambassador for your practice, managing stakeholder relationships, handling queries and complaints, and working closely with internal teams to strengthen partnerships and support the delivery of outstanding patient and client care.

Working Pattern

This role will be working 38 Hours over 4 or 5 days

Key Responsibilities

You Might Be a Great Fit If...

You have a clinical background with significant experience in a referral setting with strong relationship building skills. You'll bring;

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a Business Relationship Manager. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

All applications should be sent by the 13th of November at 6pm, applicants should provide a 1-page summary of their suitability for the role, along with an up-to-date CV.