Customer Care & Onboarding - Netherlands 🇳🇱 Dutch Speaker

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

------------------------------------------------------------------------------------------------------

Join us as Customer Care & Onboarding Analyst (Dutch market) and help freelancers and SMEs in the Netherlands open their account and get started with Qonto. You'll answer their questions by email and phone and shape how we launch in a new market, under the guidance of Francesca, our Team Leader. Our customers rate us 4.8/5 on Trustpilot, and you'll help us push it higher.

➡️ What you'll do

• Be the voice of Qonto for Dutch customers: You'll give quick, sharp support by email and phone.
• Guide customers through account opening: You'll make onboarding smooth, from first question to a fully set-up account.
• Turn customer feedback into improvements: You'll share what you hear with the Ops and Product teams to keep the "WOW" effect alive.
• Build better ways of working: You'll update FAQs, dashboards and macros, using AI tools wherever they save time.
• Own what you spot: You'll flag anomalies, test new ways of solving problems and keep your colleagues in the loop.

➡️ What we're looking for

• Dutch and English: You communicate clearly, in writing and by phone, in native or near-native Dutch and fluent English.
• First hands-on experience: You've handled customer questions or challenges in support, even for just a year.
• Customer empathy: You listen first and adapt how you speak to each customer.
• Organised and detail-minded: You juggle several requests a day and still hit your daily goals.
• AI curiosity: You enjoy trying AI tools to work faster and smarter.

➡️ What we can offer you

• A market built from scratch: You'll help launch Qonto in the Netherlands from day one.
• A team where everyone is heard: Cooperation, open communication and continuous improvement drive how the team works.
• Real ownership: A hands-on culture where you take responsibility and make decisions.
• Modern tools: You'll work with customer service tools like Zendesk and Notion.

➡️ Your future manager

You'll report to Francesca, Team Leader of our Dutch team in Onboarding. She joined Qonto in May 2021 after managing teams at other fast-scaling companies, including French tech company Meero. She loves adapting customer service to local markets and runs a team where everyone's ideas get a seat at the table.

Don't tick every box? Apply anyway. You might be the missing piece we've been looking for.